Our Policies and Terms
Collection and use of personal information
All personal information is used by Logo Prime for order confirmations and project presentation only. When you place your on-line logo design order we need to know your name, your company's name, your mailing address, your phone number and your email address. This information allows us to process your order, and to inform you about your order status. We also need certain information about your company in order to understand your company's logo design needs. We will not share your personal information or information about your company with any third party.
Copyright
If the client does not select one of the logo concepts presented to him or her, or does not make the appropriate payment, it is strictly prohibited to copy or otherwise use any design concepts presented to such client. All samples presented to such client are digitally and visually watermarked.
Our client may select only one of the concepts presented to him or her. The copyright for the rest of the concepts presented to such client belongs to Logo Prime.
All the rights to the final logo design and / or related design products we create at the request of a client belong to such client. Logo Prime reserves the right to publish any logo and / or related design product created for any client as a design sample.
Logo Prime does not file a trademark application with respect to the logos produced for its clients. Any client may register such logo created by Logo Prime as a trademark. Protection of logo copyright is the responsibility of the client to whom it was created. LogoPrime is not responsible for duplicating the logo design by a third party upon project completion.
Logo Prime guarantees that its designs are of its own creation and are not copied from existing designs or trademarks.
Turnaround time
We will present you your first logo samples within 3 business days. This time frame takes effect from the moment of your payment confirmation and is applicable to business hours only. Our business hours are: Monday - Friday 10 AM - 6 PM Eastern Time US & Canada.
Please note that sometimes due to technical reasons short delays may occur.
Package upgrade & cancellation
After receiving and reviewing a client's project details we reserve the right to refuse the order or offer the client to upgrade the package. This may occur when the project requirements are excessively complex. If the client refuses to upgrade the package, refund will be issued.
Refund policy
If you are not satisfied with your logo design, we will refund your deposit.
There is a $14 administration fee for all refunds.
The refund policy will not take effect in any of the following events:
1. If you have ordered Special Logo Package
2. If you have approved your final logo design
3. If you have approved one of your initial logo concepts
4. If you have approved one of the logo concepts from your free redraw session
5. If you have selected one of your concepts and ordered one or more logo revisions
6. If you do not communicate with us for more than 7 days following the submission of your online order
7. If you do not select any logo concept for more than 7 days following our presentation of your logo samples
8. If the party for whom the logo was created closes, or changes its name
9. If you cancel your order before receiving your logo samples
How your refund will be transferred
Credit Card:
Your refund will be transferred to your credit card account.
PayPal:
Your refund will be transferred to your PayPal account.
Cheque or a money order:
Your refund will be sent to you by cheque.
(Please make sure you provide us with the valid mailing address.)
Wire transfer:
Your refund will be transferred to your bank account.
* Please note that the cost of transfer will be substructed from your refund.
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Updated on May 29, 2008 / 12:00 AM Eastern Time (US & Canada)
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